FAQs

What happens if a deal doesn’t reach its minimum number of purchasers?
I bought a Coupawz – how do I use it?
Do I need to use my voucher the same day I buy it?
Can I buy a voucher as a gift?
If I don’t use the full value of the voucher in one visit, can I use the rest some other time?
Can I combine my voucher with other offers or specials?
What happens if my voucher expires?
I just sent a referral to my friend – what happens?
Can I refer as many people as I want?
When will Coupawz be in my city?
What will you do with my email address?
What will you do with my credit card and dog tag information?
Can I return a Coupawz voucher?
What if the business for my voucher closes down?
My question hasn’t been answered or I want to howl at somebody!

What happens if a deal doesn’t reach its minimum number of purchasers?

If not enough people sign up, then the deal is buried in the earth with last night’s T-Bone, and you won’t be charged. So pass on the deal to friends in your local dog park and such a tragedy will never, ever happen.

I bought a Coupawz – how do I use it?

You’ll receive an email with a link to sign in and print your voucher within 24 hours (that’s 168 hours in dog years.) The voucher has redemption instructions on it.

Do I need to use my voucher the same day I buy it?

Heck no. Some deals have an expiration date, but we’ll let you know – and you never have to use a voucher on the date of purchase.

Can I buy a voucher as a gift?

Aw, Puppy Love! Heck, yeah! Unless the Fine Print states otherwise, you can buy a deal for anyone at any kennel.

If I don’t use the full value of the voucher in one visit, can I use the rest some other time?

Sorry, no. Unless otherwise stated you do not receive store credit or cash back for whatever you don’t use.

Can I combine my voucher with other offers or specials?

No. Don’t be greedy now!

What happens if my voucher expires?

Once an impawzible deal expires, the voucher loses its discounted value, but you can still redeem it at the price you paid for the length of time stated by gift certificate laws in your state.

I just sent a referral to my friend – what happens?

Scratch our tummy, we’ll scratch yours! If a friend you refer subscribes within 72 hours, you’ll receive ten dog bones in credit whenever they make their first purchase. (That’s a $10 credit.)

Can I refer as many people as I want?

Please do! Paw it forward!

When will Coupawz be in my city?

Hopefully soon – we’re expanding rapidly. If you’d like to help us launch Coupawz in your town, email us.

What will you do with my email address?

Send you mews and deals. That’s it. Now go back to rolling around on the carpet. (If you want to sniff our rear-ends some more, our privacy policy has no buried bones.)

What will you do with my credit card and dog tag information?

All the secret stuph is stored via a Secure Socket Layer connection (SSL) and is fully encrypted – the Doberman Gang couldn’t even break in. This and your other personal deets are safe and secure and will only be used for what they’re supposed to be used for – like peeing on fire hydrants.

Can I return a Coupawz voucher?

Here’s the pooper scoop – if you honestly had a miserable experience after redeeming your voucher – and feel like it’s our fault or we somehow let you down – then just bark at us and we’ll return all of your dog bones. Simple as that, no fine print, no yellow stain on your lawn.

Note, if you’re one of those whiney pooches that’s never happy and is always looking for hand-outs from under the dining room table? Well, we’ll catch on eventually and send the Dog Catcher after you. But for everyone else? If you’re not happy, we’re not happy. Bark at us via email or give us a call: (646) 470-PAWZ.

What if the business for my voucher closes down?

The horror! Gives us Cujo chills. If anything happens that makes it impawzible for you to redeem your voucher, we’ll give you all of your dog bones back – no vet visit required.

My question hasn’t been answered or I want to howl at somebody!

Okay, email us or call us: (646) 470-PAWZ. We only want wagging tails.